Shipping Policy
This policy explains how physical products are shipped when you order from AVS Depot. If you ordered a digital product — a license delivered by email — there is no shipping; see our delivery & license guide instead.
How orders are shipped
Physical products are shipped based on product and supplier availability. Most items ship from our own stock; some products may ship directly from an approved distributor or fulfillment partner on our behalf. In both cases the order is managed by AVS Depot — you receive our confirmation, our tracking email and our support.
Processing time
Processing begins after payment is confirmed. Most orders are packed and handed to the carrier within 1–2 business days, though processing time can vary by product and by the supplier fulfilling it. Orders requiring additional verification may take longer — if that applies to your order we'll let you know by email.
Shipping cost
Our standard US shipping rate is a flat $9.99, and shipping is free on orders of $50 or more. Products delivered by email carry no shipping charge at all. The exact charge for your order is always shown at checkout before you pay — there are no hidden handling fees added later.
Carriers and delivery estimates
We ship via USPS and other national carriers depending on the size, weight and destination of the order. Physical delivery generally takes 3–7 business days after dispatch; the exact estimate shown at checkout reflects the shipping service available for your address.
Delivery windows are estimates, not guarantees. Carrier delays, weather events, holidays and remote destinations can all extend transit time. Your tracking link shows the carrier's live estimate and is the most current information available.
Tracking your order
Every physical shipment includes tracking. Your tracking link is emailed to your checkout address as soon as the order ships, and the same information is available in three places:
- The shipping confirmation email we send when the order leaves
- The order tracking page — order number plus your checkout email
- Your account, under Orders, if you ordered while signed in
Delivery area
We currently ship physical products within the United States. Digital products are delivered by email and are not restricted by shipping address. If you need delivery outside the US, contact us before ordering — some products may be deliverable on a case-by-case basis.
Receiving your order
Please inspect the package when it arrives. If the outer packaging is visibly damaged, photograph it before opening. If anything inside is damaged or missing, contact us promptly with your order number and photos so we can arrange a replacement or refund under our returns policy and file a carrier claim if needed.
Address changes
Orders ship to the address entered at checkout — double-check it before paying. If you need to correct the address after ordering, contact us as quickly as possible. Once a package is with the carrier we can no longer reroute it, though we can sometimes arrange a redirect through the carrier's own service.
Questions about a shipment
Email help@avsdepot.com with your order number, or use the contact form. For a missing or stalled shipment, include the tracking number so we can open a carrier inquiry immediately.