Warranty Information

Products sold by AVS Depot may be covered by the manufacturer's warranty. Warranty coverage, duration, and the claims process are set by the manufacturer of each product — not by AVS Depot — and vary from product to product. This page explains how warranty coverage works for purchases made on our store.

Manufacturer warranties

For eligible physical products, the manufacturer's standard warranty applies in line with that manufacturer's published terms. Coverage typically includes defects in materials and workmanship for a stated period — check the documentation that comes with your product or the manufacturer's website for the exact terms, exclusions and claim procedure that apply to it.

To make a warranty claim you may be asked for proof of purchase — your AVS Depot order confirmation and packing list serve as that proof. Keep them with the product's documentation.

What AVS Depot does — and doesn't do

We're a retailer, not an authorized service or repair center, and we don't create or modify manufacturer warranty terms. What we do is help you reach the right path:

• Within our return window — a defective or damaged-on-arrival item is handled under our returns policy: contact us first and we'll arrange a replacement or refund.
• After the return window — issues are handled through the manufacturer's warranty process. Contact us if you need help finding the manufacturer's support channel for your product.

Software products

Software publishers — not retailers — support their products. If a license we supplied fails to activate, contact us first: a defective or incorrect key is replaced or refunded under our returns policy after verification. Questions about how the software itself works after activation are handled by the publisher's own support and documentation.

Warranty vs. returns

The two cover different things: our returns policy covers getting your money back or a replacement shortly after delivery; the manufacturer's warranty covers product defects over a longer period. An item that's past the return window but fails within the manufacturer's warranty period goes through the manufacturer's claim process.

Questions about a specific product

Not sure which path applies? Contact us with your order number and the product name and we'll tell you whether it goes through us or the manufacturer.