Last Updated: June 2026
AVS Depot Refund Policy
At AVS Depot, customer satisfaction is important to us. We strive to provide a transparent purchasing experience and fair refund procedures for eligible orders.
This Refund Policy explains the circumstances under which refunds may be granted for digital software products purchased through AVS Depot.
By placing an order on AVS Depot, you agree to the terms outlined in this policy.
30-Day Refund Window
Customers may request a refund within 30 days from the date of purchase, subject to the eligibility requirements described below.
To initiate a refund request, please contact our customer service team at:
Email: contact@avsdepot.com
Phone: +1-844-810-0173
Eligible Refund Requests
Refund requests may be approved under the following circumstances:
Unused and Unactivated License
A refund may be issued when:
- The software license has not been activated.
- The software license has not been redeemed.
- The software license has not been registered with the software publisher.
- The product remains unused and eligible for cancellation.
Verification may be required before approval.
Duplicate Purchase
If a customer accidentally places multiple orders for the same product, AVS Depot may issue a refund for the duplicate purchase after verification.
Incorrect Product Purchased
Customers who mistakenly purchase the wrong product should contact us as soon as possible. If the license has not been activated or redeemed, a refund or exchange may be considered.
Non-Delivery of Order
If a digital order is not delivered due to a verified technical issue and AVS Depot is unable to provide the purchased product, a full refund may be issued.
Non-Refundable Situations
Refund requests may not be approved in the following situations:
Activated or Redeemed Licenses
Software licenses that have been:
- Activated
- Registered
- Redeemed
- Consumed
- Successfully delivered and used
are generally not eligible for refund due to the nature of digital software products.
Change of Mind
Refunds may not be granted solely because a customer no longer wants the product after receiving and accessing the software license.
Compatibility Issues
Customers are responsible for reviewing product requirements before purchasing. AVS Depot encourages customers to verify operating system compatibility, device requirements, and publisher specifications before completing an order.
Violations of Publisher Terms
Refunds will not be granted for issues arising from violations of the software publisher’s licensing terms, account restrictions, or misuse of the product.
Refund Processing Time
Once a refund request has been reviewed and approved, refunds are generally processed within 7 business days.
The time required for funds to appear in the customer’s account may vary depending on the payment provider, financial institution, or payment method used during purchase.
Chargebacks and Payment Disputes
Customers experiencing issues with an order are encouraged to contact AVS Depot before initiating a chargeback or payment dispute.
Our support team will make reasonable efforts to resolve eligible concerns promptly and professionally.
Fraud Prevention
To protect customers and maintain a secure shopping environment, AVS Depot reserves the right to investigate refund requests and verify order information before approving a refund.
Refund requests associated with suspected fraud, abuse, unauthorized transactions, or policy violations may be denied.
Contact Information
If you have questions regarding this Refund Policy or wish to request a refund, please contact us:
Advanced Vision Software LLC
AVS Depot
30 N Gould St, Ste 4000
Sheridan, WY 82801
United States
Email: contact@avsdepot.com
Phone: +1-844-810-0173
Customer Support Hours:
Monday – Saturday
9:00 AM – 6:00 PM CST
Policy Updates
AVS Depot reserves the right to update or modify this Refund Policy at any time. Changes become effective upon publication on this website.
