Last Updated: June 2026

Our Commitment

AVS Depot is committed to providing responsive and professional customer service.

This Customer Support Policy explains the scope of support provided by AVS Depot and how customers can obtain assistance regarding purchases made through our website.

Support Availability

Support Hours:

Monday – Saturday

9:00 AM – 6:00 PM CST

Support Channels:

Email: contact@avsdepot.com

Phone: +1-844-810-0173

Support We Provide

AVS Depot may assist customers with:

  • Product Information
  • Order Status Inquiries
  • Delivery Questions
  • Billing Questions
  • Refund Requests
  • Account-Related Questions
  • Licensing Information Available from Product Documentation
  • Website Assistance

Support Limitations

AVS Depot operates as a software retailer.

We do not provide:

  • Computer Repair Services
  • Virus Removal Services
  • Remote Computer Access Services
  • Technical Troubleshooting Services
  • Operating System Repair Services
  • Hardware Repair Services
  • Network Repair Services
  • Device Optimization Services

Technical support for software functionality may be available directly from the software publisher according to their support policies.

Response Times

Response times may vary depending on inquiry volume and business hours.

Our team strives to respond to customer inquiries as promptly as reasonably possible.

Customer Responsibilities

Customers are responsible for:

  • Providing accurate account information
  • Providing accurate order information
  • Reviewing product requirements before purchase
  • Following publisher licensing requirements

Respectful Communication

We are committed to maintaining a respectful and professional environment for customers and employees.

AVS Depot reserves the right to discontinue communications involving abusive, threatening, fraudulent, or inappropriate behavior.