General Questions

What is AVS Depot?

AVS Depot is an online software retailer operated by Advanced Vision Software LLC. We offer a variety of software products, including antivirus software, productivity applications, backup solutions, system utilities, and other digital software products from recognized software publishers.

Where is AVS Depot located?

Advanced Vision Software LLC

30 N Gould St, Ste 4000

Sheridan, WY 82801

United States

How can I contact customer support?

Email: contact@avsdepot.com

Phone: +1-844-810-0173

Support Hours:

Monday – Saturday

9:00 AM – 6:00 PM CST

Ordering Questions

How do I place an order?

Simply browse our product catalog, add products to your cart, and complete checkout using one of our available payment methods.

Can I purchase from outside the United States?

Currently, AVS Depot primarily serves customers located in:

  • United States
  • Canada
  • United Kingdom
  • Australia
  • New Zealand

Product availability may vary depending on publisher restrictions.

Will I receive a physical product?

No. Most products sold on AVS Depot are digital software products delivered electronically via email.

Delivery Questions

How long does delivery take?

Most orders are processed and delivered within 5–15 minutes after successful payment.

In some situations, additional payment verification or order review may be required, which can extend delivery times.

How will I receive my software?

Orders are generally delivered via email to the email address provided during checkout.

Depending on the product, delivery may include:

  • License key
  • Activation code
  • Download instructions
  • Subscription details
  • Publisher redemption instructions

I have not received my order. What should I do?

Please check your:

  • Inbox
  • Spam folder
  • Junk folder
  • Promotions folder

If you still cannot locate your order, contact our support team and we will investigate the issue.

Licensing Questions

Are the software products genuine?

AVS Depot is committed to offering legitimate software products sourced through recognized distribution channels and reputable suppliers.

Do software licenses expire?

Some products are perpetual licenses, while others are subscription-based and require renewal after the subscription term ends.

Product-specific information is displayed on each product page.

Can I use a license on multiple devices?

License rights vary by product and publisher.

Please review the device limits listed on the product page before purchasing.

Refund Questions

Do you offer refunds?

Yes. Eligible unused and unactivated software licenses may qualify for a refund within 30 days of purchase.

Please review our Refund Policy for complete details.

How long does it take to receive a refund?

Approved refunds are generally processed within 7 business days.

Processing times may vary depending on the payment provider and financial institution.

Security Questions

Is my payment information secure?

AVS Depot uses secure technologies designed to help protect payment transactions and customer information.

Why was my order placed on hold?

Certain orders may require verification to help prevent fraud and protect customers from unauthorized transactions.

If additional information is required, our support team will contact you.

Additional Questions

Do you provide software installation services?

No. AVS Depot is a software retailer and does not provide installation, repair, technical support, troubleshooting, or computer maintenance services.

How can I learn more about a product before purchasing?

Each product page contains detailed information regarding features, compatibility, licensing terms, and requirements. Customers may also contact us with product-related questions before purchasing.